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Sr. Windows Administrator
Ref No.: 18-46387
Location: Centennial, Colorado
Start Date: 08/22/2018
Responsibilities & Deliverables:
• Provide first class desktop support services to our onsite and remote businesses, spanning both trading and non-trading environments.
• Perform hands-on technical support for Windows PCs, Macs, IOS devices, IP telephones and line of business specific software with emphasis on the Microsoft Office product suites.
• Drive Innovation by identifying new and creative ways to support our customer's technology needs.
• Work with CTS Managers and peers to define processes and strategies associated with automation.
• Develop processes, procedures, documentation and maintain hardware asset information in Asset Management database.
• Setup and support Video conference meetings utilizing Skype and Polycom conference units.
• Act as liaison between various groups within the department and company to aid in the expedition of resolutions.
• Uphold the service standards and expectations in accordance with documented Key Performance Indicators.
• Participate in the evaluation, recommendation and testing of new hardware and software.
• Provide 24/7 on call support for our Trading Floor.

Key Requirements:
• 4+ years in PC and Telecom support function or an equivalent combination of education and work experience.
• Candidate must display innovative qualities. Generate suggestions for continuous improvement and develop innovative approaches and ideas.
• Scripting/Programming experience (Powershell, VB scripts, etc.).
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Maintains high quality of customer service.
• Must be well organized and thrive in a sense-of-urgency environment.
• Team player with strong communication, project and personal management skills.

Preferred Qualifications:
• Experience providing IT Support in the Financial Service industry
• Experience in Windows 10 and Mac OS environments.
• Solid problem solving/trouble shooting skills, demonstrated working knowledge of operating systems/hardware/software.
• Experience with Skype or other VOIP.
• Shift flexibility required.