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Ref No.: 18-44287
Location: Frisco, Texas
Start Date: 08/10/2018
Job title  Exchange/O365
location Frisco TX
Duration Long term

EUC Primary skill -> O365 and Secondary skill -> DSSExchange & Office365 Design, develop, implement, and optimize an Exchange messaging system• Managing Users, Resources, Shared and Equipment mailboxes.• Mailbox Administration like, Enabling Auto Forward, setting the mailbox limits and granting the mailbox rights etc. • Troubleshooting various user problems respective to sending/receiving mails, public folder content issue, accessing mailbox, Provision of Mailboxes in resource exchange forest, etc.• Mail flow to Internet email system, message tracking etc.• Restoration of mails and Mailbox.• Knowledge of Exchange Clustering.• Knowledge and working on Microsoft Exchange PowerShell commands needed to• Manage Exchange 2010 features, Roles, Mailboxes, performance and troubleshooting.• Good knowledge on Source one.• Migrate users from On-premises to Office365 and rollback.• Manage Hybrid Exchange environment.• Understanding of EOP, ADFS, Azure Sync.• Extensive Office 365 experience • Strong Windows 7 troubleshooting skills, level-1 & 2; Active Directory administration• Laptop, Desktop and Windows Phone support and deployment• Remote support to end users using Windows Remote Assistance• Very good communication skills and excellent phone manners, should be able to understand end user issues over the phone and fix them through remote support or in person or if required direct them to the relevant support teams• Ability to co-ordinate with onshore and offshore support teams• Should be a self-learner and be able to co-ordinate with multiple teams across the organization• Maintaining complete and accurate log entries of incidents, problems and requests using Service Now service management portal• Adhering to help desk support processes and user guides(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.