Previous Job
Project coordinator
Ref No.: 18-44285
Location: Frisco, Texas
Start Date: 08/10/2018
Job Title: Production Control 
Location: Frisco, TX

Job Description:
  • need candidates with good communication skills
  • 8-10yrs of experience in their respective field
  • excellent oral and written communication in English,
  • Oncall support for 24*7 operations
  • Depending on business requirements, may require to work in shifts.
  • Work on incidents, service request, change, problem management
  • Knowledge of ticketing tool – Service now
  • Meet SLAs as applicable
  • Report status, inventory, patching, server, DBs uptime status

Prod Control:
  • Incident/Service request handling 
  • SLA management of Batch job tickets
  • CBE batch job management
  • Printing of checks and other documents
  • Troubleshooting technical issues
  • Participation on Joint Investigation & troubleshooting calls
  • Participating weekly and monthly review meetings
  • Working with Other HCL internal teams
  • Participating on HCL Internal and External Technical trainings
  • Provide coverage 24x7x365 for all batch processing
  • Run book updates
  • Schedule job in AutoSys and Control M
  • Working with Support Groups on Scheduling and job Failures and restarting job per doc and Support teams.
  • Adhoc Batch job requests
  • Mainframe System IPL planning and support