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IT Infrastructure Support (IFS – Field Support)
Ref No.: 18-42119
Location: Jackson, Michigan
Start Date: 07/31/2018
Position: IT Infrastructure Support (IFS – Field Support)
Location Jackson MI
Responsibilities:
  • Travel to sites local to the region and within the state of Michigan at times.
  • Installation / Decommission of Infrastructure Hardware including Servers and Network equipment in both MDF of field sites and Data Centers.
  • Provide Hands and Feet support for all hardware equipment.
  • Conduct daily maintenance and reporting.
  • Co-ordinate with Vendors for maintenance and escorts.
  • Performs installation of Ethernet and Fiber cabling.
  • Maintain Infrastructure lifecycle & Equipment inventory Prepare equipment for shipment or disposal.
  • Provide afterhours support for break/fix and project work.
  • Create and update IT documentation.
  • Quarterly audit of all IT infrastructure and equipment.

Required Skills:
  • Excellent Time Management skills
  • Self-starter, able to prioritize daily workload and work under minimal.
  • Excellent communication skills.
  • Strong customer service skills
  • Experience with Client\Dell server hardware.
  • Experience with Network devices like Router, Switch etc...
  • Familiarity with MSA or SAN.
  • ITIL Foundation (preferred)
  • Valid Driver's license and reliable vehicle as this position does require regional and sometimes statewide travel.
  • Required to work in an on-call rotation.
  • Required to perform project or break/fix afterhours.
  • Must be able to lift 50 lbs., bend, stretch, and stand for extended periods of time.
  • Clean background check and drug screening.

Certifications Desired:
  • FERC
  • NERC/CIP
  • ITIL Foundations
  • Cisco CCENT / Juniper JNCIA-Junos /
  • CompTIA a+
  • CompTIA Network+
  • Microsoft MCP
  • CompTIA Server+