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Infrastructure Support
Ref No.: 18-41647
Location: Houston, Texas
Start Date / End Date: 08/01/2018 to 01/31/2019
Job Title: Infrastructure Support
Job ID: 18-41647
Location: Houston, TX
Duration: 6 Months
Job Vacancies: 1
Note: Only W2 (No Corp-to-Corp)
Duties and Responsibilities:
  • Managing customer requests for ESXi / ICP infrastructure support including: moves, adds, changes, repairs and inquiries via email, chat or phone.
  • Participating and supporting the project teams on ESXi infrastructure project initiatives and periodically taking a lead project role as assigned.
  • Defining and updating departmental run book documentation.
  • Providing customer day-to-day support activities and critical telecommunications functions.
  • Writing business correspondence for recommendations, project support, and customer service purposes.
  • Attending and conducting customer meetings with one-on-one presentations regarding applicable systems and analyzing incidents
  • Working with Project Managers and or Change Requester's to develop project scopes, estimates, milestones, and timelines.
  • Acting as technical resource for all assigned work and technical escalation point for assigned support issues.
  • Implementing and maintaining ESXi firmware / patches to meet the organization’s current and future requirements.
  • Support ESXi / UCS computer systems that include VMWARE and Cisco UCS daily
  • Providing second level support. This requires resolution of user involved incidents that involve ESXi expertise.
  • Identifying, analyzing, and resolving ESXi system problems, performance issues, and resource allocation.
  • Interacting and coordinating with vendors for incident resolution as needed.
Shift Pattern will be either Sun to Thurs or Tues to Sat 8 hours per day evening shift. The hours are 1130 to 8:30 EST No on call required.
Technical Skills
  • 5+ years of overall experience as a VMWARE ESXi Systems Administrator in a large-scale distributed environment
  • 3+ years of experience administering CISCO Unified Computing System “UCS” Domains
  • 5+ years of experience in the following is required:
    • Unix / Microsoft Windows basic understanding
    • Knowledge of Cisco UCS, HP Blade technologies, Systems Insight Mgr. (SIM) Management
    • Basic Understanding of Symantec Antivirus, NetBackup, ESM Administration
    • VMWARE VCOPS toolset
  • Proficient in writing technical documentation
  • Strong Experience in Deploying and Operating ESX and Windows at the SA level with a strong bias towards automated deployment and operations experiences.
  • Experience of Networking / Storage concept - Scale IO, NAS, SAN
  • Understanding of Site Reliability Engineering “SRE” principles
  • Development scripting a must – Python
Please apply on our company website ( with reference to job ID, or contact me at / 973.967.3337.
Ankur Abhishek
Assistant Manager
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3337 | Fax: 973.998.2599
Email: | Website:
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check:
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