Previous Job
Desk side Support
Ref No.: 18-40741
Location: Milpitas, California
Start Date: 07/23/2018
Job title: Desk side Support
Locatoion : Milpitas CA
Duration Long term

Primary Skill:
  • Support Apple devices on OS and basic hardware level support.
  • Installation of hardware and software used with Macintosh computers.
  • Diagnose/resolve system issues and provide technical support to Macintosh clients.
  • Arrange repairs/maintenance with service providers.
  • Familiar with Mac OS X
  • Prefers 2 years experience supporting or maintaining Macintosh computers
  • Understanding of network protocols
  • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
  • Safely move equipment point to point using wheeled carts and vehicles.
  • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
  • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
  • Ability to use remote desktop connectivity applications
  • Working knowledge of imaging utilities such as Ghost, SCCM, etc
  • Delivery and setup of PC equipment to end-users.
  • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
  • Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
  • Demonstrated proficiency in Microsoft OS and Microsoft application.
  • Demonstrated proficiency for installation of desktop software.
  • Working knowledge of Microsoft Active Directory and GPO
  • Strong customer service skills.
  • Strong troubleshooting skills.
  • Significant, demonstrated experience with Microsoft Windows operating systems
    • Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
    • Servers: 2012, 2008 r2, 2008, 2003, 2000
  • Functionally capable with Apple OS X
  • Advanced troubleshooting skills with hard drive encryption software
  • Advanced level skills in the Microsoft Office Suite:
    • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
  • Strong client-side remote access troubleshooting skills
  • Demonstrate strong skills supporting printers in an enterprise environment
  • Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
  • Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.
  • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
  • Strong software installation and support skills.
  • Disciplined, systematic problem solving skills required.