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Technical Support Specialist - II //Foster City, CA //A Big Pharmaceutical Company
Ref No.: 18-38334
Location: Foster City, California
Position Type:Contract
Start Date / End Date: 06/22/2018 to 06/21/2019
Job Title: Technical Support Specialist - II
Work Location: Foster City, CA
Length of Assignment: 6 Months
Position Type: Contract Full Time
Client:  A Big Pharmaceutical Company


Job Responsibilities
• Works under general supervision of the manager and with occasional review by more senior staff
• Provides general customer support for Medical Affairs applications and databases
• Maintains systems, including routine system updates to lists of values and user lists
• May deliver adhoc system or process training
• Deliver routine system release memos, including iOS updates
• Generates custom reports and metrics
• Assists in developing systems, as needed
• Participates in project testing
• May liaise directly with vendors to resolve system issues

Knowledge/Skills
• Strong experience with providing general user support for databases
• Strong project management skills
• Strong customer service skills
• Strong communication skills
• Excellent proficiencies in Microsoft Office applications.
• Good understanding of  products and departmental policies.
• Ability to work independently

Specific Education and Experience Requirements
• BS/BA and 2 years of relevant IT experience
• Experience in the pharmaceutical or health care industry preferred.

If you are interested in this job than please send me your most updated resume on reena.sangwan@artech.com or you can reach me at #973-507-7579