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SAP Business Analyst
Ref No.: 18-34247
Location: Menands, New York
Position Type:Full Time/Contract
Start Date / End Date: 07/09/2018 to 12/08/2020
Company: Artech Information Systems LLC
Job Title: SAP Business Analyst
Location: Rochester, NY
Duration: 2 Years Contract

Type: TP

Job Description:
  • Supports project phases, during testing, training and production support;
  • Troubleshoot SAP problems from end users and resolve them to the customer’s satisfaction;
  • Responds to customer software problems and document their concerns;
  • Matches software solutions to appropriate problems with support from other senior team members;
  • Experienced in Project Management terminology and methodologies;
  • Intimately familiar with the waterflow/agile Software Development lifecycle;
  • Moderate to Expert level expertise in at least two of the three SAP areas and windows computer systems terminology;
  • Competency in Microsoft Office, specifically Microsoft Word, Excel, PowerPoint, Visio, web based incident management systems, file servers, email is required;
  • Conduct needs analysis for new potential technical solutions to business problems;
  • Ability to work effectively and accurately with a sense of urgency when systems outages exist;
  • Creates and edits training materials as needed for users at all levels;
  • Updates and runs test cases during the implementation of software enhancements and upgrades for SAP users as needed;
  • Leads user teams in testing of systems or software;
  • Establishes and maintains effective professional working relationships;
  • Works independently, with limited direction;
  • Communicates effectively with the other members of the SAP Team, the IS department, the internal Monroe County Customers, and the support Vendors;
  • Solve problems using the resources provided;
  • Works within time constraints.
  • Masters degree required in an IT related field
  • Minimum 72 months  experience in SAP Technical Area (SAP GUI Security, Functional area, Portal or BW/Crystal/SQVI)
  • Minimum 60 months  experience managing SAP project tasks as a business analyst providing leadership to others
  • Minimum 60 months  experience in Senior level Help Desk Phone Support (not direct phone support, technical escalation role)
  • Minimum 36 months  experience in Systems software test script documentation and defect tracking
  • Minimum 36 months  experience in multiple information systems: Web based applications, email, ticketing systems
Thanks !!
Laxmi Narayan
Technical Recruiter

Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3458 | Fax: 973.998.2599
Email: | Website:

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About Artech Information Systems LLC
Artech is an employer-of-choice for over 5,800 consultants across the globe. We recruit top-notch talent for over 65 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
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