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PC/LAN Support
Ref No.: 18-33635
Location: Des Moines, Iowa
Position Type:Contract
Experience Level: 1 Years
Start Date: 06/08/2018
Title: PC/LAN Support
Location: Des Moines IA
Duration: 3 Months

Description:
  • PC/LAN support. Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for individual users and resolves basic to moderately complex issues or escalates as needed.
  • Completes work orders and move/add/change requests with general direction, including patches, upgrades, software deployments, installations, repairs and preventive maintenance on desktops, laptops, servers and related systems and completes documentation.
  • May assist in the installation and configuration of voice and data equipment.
  • Provides training and technical assistance to users. Participates in testing, implementing, maintaining and controlling PC/LAN systems.
  • Understands BCP, quality, security and compliance requirements for supported area and analyzes the impact of technical alternatives on the systems environment.
  • Assists in testing the business continuation plan.
Additional Job Details:
  • This position has the responsibility of imaging computing devices based on predefined records provided in each order that comes into the Des Moines Configuration Center.
  • This position also includes computer receiving and shipping.
  • The ability to diagnose, repair, and clean used computing devices that come into the Configuration Center.
  • Escalates to senior staff and management when solution is unclear; reports problems with procedures.
  • Monitors related chat sessions for updates and notifications of incoming requests throughout the day; prioritizes these requests appropriately.
  • May image Virtual Machines and pass critical information to project team to enable data and user information transfers.
  • Escalates issues to other departments and management when solution is unclear.
  • Documents procedures and updates to policies and procedures.
Preferred skills:
  • Good verbal, written, and interpersonal communication skills
  • Strong Attention to Detail
  • Demonstrated ability to diagnose and repair various models of desktop, laptop, and tablet computers primarily from Dell and Client. Other manufacturers are a plus.
  • Demonstrated ability to multi task with a strong sense of urgency and with strong organizational skills.
  • Demonstrated ability to analyze and process procedural issues, problem solve, and escalate issues.
  • Experience with COSMIC and WFDC imaging
  • Experience with Client PAC2000, WANDA
  • Demonstrated ability to handle a fast-paced environment dealing with multiple projects and shifting priorities.
  • Experience with asset management.
  • Demonstrated ability to provide daily, weekly, and monthly status reports.
  • Familiarity with tablet devices.
  • Ability to lift up to 45 pounds frequently.
  • Familiarity with warehouse practices.
  • Ability to unbox and rebox computer equipment.