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Technical Support Specialist - Level 2 US
Ref No.: 18-33017
Location: RTP (Research Triangle Park), North Carolina
Start Date / End Date: 07/02/2018 to 06/28/2019
DESCRIPTION:
Artech is currently seeking to add to the below position
 
Job Title: BMC Remedy Application Administrator/Support Analyst
Location: RTP (Research Triangle Park), NC (looking for only locals)
Duration: 12+ months

Job Description:
BMC Remedy Application Administrator/Support Analyst required to provide service management and end user support for a BMC Remedy Asset Management and Change Management V9.x system with a global user-base.

Responsibilities/ Requirements
  • Provide Customer Support, resolving Incidents and Requests in accordance with Service Asset & Configuration Management and Change Management procedures and SLA’s.
  • Fulfilment of customer report requests.
  • Work with the technical support team to identify, troubleshoot and resolve issues/problems related to data, workflow and user access.
  • Provide Data Management through bulk updates and removals and the creation of templates.
Experience
  • Practical experience of BMC Atrium CMDB, BMC Remedy Asset and Change Management applications.
  • Understanding of the BMC Remedy out of the box Asset and Change process flows.
  • Familiarity with the BMC Atrium CMDB, Asset and Change data structures, to be able to navigate their relationships and generate reports.
  • Working knowledge of the underlying data model for Atrium CMDB and Remedy Asset and Change Management with some knowledge of the Remedy Application form’s data model.
  • Experience using the functionality of the Remedy Application Administration Console.
  • Reporting skills (including use of data extraction from relational databases), Business Objects/Crystal Reports experience would be advantageous but not essential.
 
Certifications (Desired)
  • BMC Remedy 8 or above
  • ITSM V3 Foundation
 
If you are interested, Please contact me at divya.s@artech.com
 
Thanks,
Divya
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7529 |Fax: 973.998.2599
Email: Divya.s@artech.com  Website: www.artech.com
 
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit topnotch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Woman-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artech.com
 
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