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Account Coordinator II
Ref No.: 18-31866
Location: Chicago, Illinois
Position Type:Contract
Start Date / End Date: 08/13/2018 to 08/12/2019
Job Summary:
Company: Artech Information Systems LLC
Position: Account Coordinator II
Duration: 12 Months
Location: Chicago or Boulder
Job Reference Code: 18-31866

****** Position is open for Chicago or Boulder. Please feel free to source resumes in both the locations*********

As a Support Specialist, you will support the sales teams and our customers, demonstrating a passion for delivering excellent customer service and improving it. In this Specialist role, you will become a product expert, focused on handling troubleshooting tasks so that the sales teams can concentrate their efforts on client-specific activities.

The Global Customer Care team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

Engage with cross-functional partners to resolve issues
Contribute to the development of internal products and processes, including developing documentation and training materials

Top 3 daily responsibilities:
1. Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and client's advertisers.
2. Manage sales and customer inquiries by live chat, tickets, and other channels
3. Work directly with large advertisers as well as internal sales teams

Minimum Qualifications:
BA/BS degree (In lieu of degree, relevant skills or equivalent experience - 4 years preferred), CS degree preferred
Excellent communication skills in English

Preferred Qualifications:
Up to 2 years of experience in an online advertising role. Experience using DoubleClick for Publishers, Campaign Manager, Data Transfer, AdWords or other online advertising reporting systems
Customer focus with strong communication skills and client facing experience
Knowledge of: Java / Python / SQL / Javascript
Being extremely proactive, organized, responsible, and having the proven ability to work well with a team

Nice to have ( Not required)
Experience working in the cloud environment (Google Cloud, AWS, etc) is a plus
Familiarity with the ad serving industry and internet technologies (JavaScript, HTML, Flash)CHI

Madan Poovaiah
Manager - Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3519 | Fax: 973.998.2599
Email: | Website:
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About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check:
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