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PC Hardware Support Technician
Ref No.: 18-31260
Location: Morrisville, North Carolina
Start Date: 05/29/2018
 
Job Summary
  Lenovo is seeking a talented PC Hardware Support Technician to provide technical support for our customers. This role will be 90% hardware support with occasional software support. This position will focus on identifying and fixing Lenovo customer product issues. The Technician will be working directly with account teams and the customer to identify and reproduce technical issues 

The ideal candidate will provide periodic updates to ensure the issue is being understood, worked and fixed. This will be done through working with project mangers, product engineers, and support center staff. This role directly contributes to Lenovo being an industry leader in Customer Satisfaction
Job Description: Position Requirements: 
- Experience working directly with customers to identify issues and provide solutions.
- Ability to identify pervasive issues on PC products and options 
- Good organizational / planning / communication skills
- Ability to work within a team environment
Required Technical/Functional Skills: - A+ Certification
- Minimum 3 years PC Hardware support
- Minimum 1 year Thinkpad support
Required Education/Experience/Licenses: - A+ Certification
Preferred Technical/Functional Skills: - PC Hardware testing
- Software support
- Tablet support