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Computer Client Field Analyst/Desktop support
Ref No.: 18-31099
Location: San Ramon, California
Start Date / End Date: 06/04/2018 to 05/22/2020
DESCRIPTION:
 
Artech is currently seeking to add to the below position

Job Title: Computer Client Field Analyst/Desktop support 
Job ID: 10194
Location: San Ramon
Duration: 23 Months contract
 
Qualifications:
Qualifications Minimum Qualifications BS in Computer Science, Computer Information Systems, or Business with Management Information Systems or Computer Information Systems or equivalent work experience
Minimum 3 years experience in service/help center or field support Senn-Delany champions Strong understanding of the business processes surrounding an ITIL Service Management delivery model Excellent customer interface skills Testing and troubleshooting skills Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce. Keywords Pacific Gas and Electric Company (PG&E)(PGE)(PG&E Corp)Northern California, CA, Public Utility, Green Energy, Green Job, Green Jobs, Renewable Energy
 
Responsibilities:
Provide desk side support (hardware/software support & training); local & networked printer and MFP devices and other PC peripheral devices (e.g. Blackberries, Air cards etc). This includes limited support for any software titles on the company's standard image. Perform data recovery on failed hard drives as directed Work with other service providers to coordinate resolution of Incidents and Service Requests, including acting as the local point of contact for any vendor representatives coming on site to perform IT-related tasks Requires the balance of technical expertise, task management and teamwork, while serving our customers Diagnoses and troubleshoots problems with PCs/laptops, software, communications devices, servers and network connections as required Ensures processes and procedures for installation and troubleshooting, are appropriately documented (e.g., SMC knowledge base), by submitting feedback to individuals responsible for updates Ensures accurate and timely documentation of work (e.g., service tags, time reports, etc.), by daily updating of Service Requests in SMC database Provides after-hours, on-call support for urgent issues on applications used by clients, call centers Distribution, Substation Operators, and/or Operation Emergency Center Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) Demonstrates full understanding of desk side support, troubleshooting and resolution concepts Completes assignments of moderate scope and complexity Selects methods, approaches and tactics to resolve problems and obtain solutions May participate on project teams Assignments are generally low to moderate risk Receives little instruction on day-to-day work and general guidance on new assignments

Please apply on our company website (www.artechinfo.com) with reference to job ID, or contact me at Pradeep.V@artechinfo.com / 973.507.7539
 
Pradeep
Team Lead – Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7539 | Fax: 973.998.2599
Email:
Pradeep.V@artechinfo.com | Website: www.artechinfo.com
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Woman-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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