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Desktop Support Representative
Ref No.: 18-28628
Location: Beech Grove, Indiana
Start Date / End Date: 05/15/2018 to 05/15/2019
Artech is currently seeking to add to the below position.

Job Title: Deskside Support Representative Distributed Client Services
Job ID: 18-28628
Location: Beech Groove IN
Duration: 12 months with possible extension of more
* Valid driving license*
Job Description:
  • Deskside Service Skills. Windows 7 & 10, iOS, Client PC HW knowledge - HW PD, SW/BF. BIMAC, Mobility platform support skills, Active Directory skills, Remote take over skills, some network, Excellent communication skills, Ticket tool experience - able to meet timelines for work completion, Excellent customer sat skills.
  • Requires a minimum of 5 years work experience in a business environment performing client-facing deskside support activities.
  • Perform highly complex Deskside services to include install, move, add, changes, build, configuration, and software support on client personal computer, plus customer assistance with problem source identification and problem resolution at the customers desktop or laptop. Can work as technical focal for site or shift. Includes consultation with support groups, such as LAN, Admin, Networking, etc.
  • Office 365 experience must
  • Subject matter expert for Microsoft or Apple Operating Systems and Office Suite including common commercial of the shelf software applications as well as working with our global teams on company-wide / enterprise problems.
  • Identify and remediate potential SLA misses to account management team.
  • Has experience performing technical coordination for deskside critical situations until resolved (i.e. has performed critical situation response).
  • Demonstrated leadership and oversight for other technicians to ensure adherence to IBM processes and work instructions.
  • Perform root cause analysis and implement preventive procedures.
  • Ability to complete complex assignments by leveraging available resources.
  • Technical skills and business acumen that can be used to provide dedicated VIP support or support to senior executives.
  • Provide highly complex IMAC and incident support using remote takeover tools.
  • Demonstrated success at negotiating among an array of parties including those from IBM, vendors of HW, SW, network carriers and the customer at both the end user and executive levels to resolve complex and/or relatively obscure problems.




Regards,
Shubham
Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.295.4595 | Fax: 973.998.2599
Email: Shubham.S@artechinfo.com | Website: www.artechinfo.com
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