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Company: Artech Information Systems LLC
Position: Spec 1, Project/Program Mgmt
Location: San Diego, CA
Job Reference Code: CFNJP00019914
Reporting directly to the Sr Manager, Operations Support, this position is responsible for the day-to-day on/offboarding and other field admin support of the Field Sales and Service organization across US Region's Business. This role will be a key player involved with the transformation and harmonization of the operations support for the new combined company. The primary goal of this position is to increase field rep productivity, maximize new hire experience, while also ensuring operational efficiencies. This position partners closely with others, including Sales and Service Team Leaders, cross-functional Business Partners, HR, IT, Contracts, Legal and 3rd party suppliers.
The ideal candidate will be someone who can think outside the box in problem-solving, thrive independently but also work well in a team environment, and be a people-person, organized and have exceptional communication skills. We're looking for an engaged and customer-focused professional with strong computer & analytical skills, as well as superb time management and prioritization abilities.
The best candidate for this position is a self-starting, organized, personable, multi-tasker that can handle a high stress environment and prioritize their tasks in order to be successful in both roles. He/she will operate with minimal direction, a sense of urgency, and strong accountability for his/her results. He/she will need to be able to demonstrate assertiveness in ensuring the program integrity is being upheld when challenged.
•Provide support to on/offboarding process for Sales/Service new sales hires, transfers, and terminations across various BU's across all legacy organizations. Tasks include but not limited to working with HR, hiring manager and candidates to collect key personnel data, updating databases, submitting IT tickets, ordering mobile devices, facilitate the provisioning of AD Security Groups, distribution groups, Qlikview, Salesforce, RSS, GINA account, SAP, inventory account, assign role based training in LMS, facilitate CONCUR account application, verify SAP org structure, provisioning various business system access, communicating and facilitating key onboarding information with new hires or transfers, coordinating company asset retrieval upon termination, etc.
•Responsible for distributing on/off/crossboarding information to all key stakeholders.
•Manage workflow and cases through Salesforce case management. Maintain case resolution SLA's.
•Serve as primary contact for all on/off/crossboarding activities and inquiries.
•Work with IT / HR to resolve new hire data and system access issues, and take appropriate steps to escalate as necessary to bring to resolution.
•Update and maintain SOP's / DTP's per current procedures and requirements.
•Support training for new hires in areas of responsibilities.
•Responsible for administering, promoting and supporting vendor credentialing best practices and processes for our field-based associates, which include solid understanding, interpretation and enforcement of vendor credentialing process.
•Handle day-to-day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document updates, resolution of account discrepancies and access issues with credentialing agencies and hospital customers.
•Assist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer.
•Communicate and interact with field-based associates on process and collect any necessary documents.
•Maintain and organize all individual personnel credentialing files and databases needed for credentialing process.
•Maintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines.
•Serve as liaison between the Operations Support, field staff, Legal / Contracts to provide input on terms and conditions that are applicable to our credentialing program.
•Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified parameters.
•Support the maintenance & enhancement of process documentation and training materials.
•Administer routine credentialing related background check efforts.
•Other duties as assigned based on business needs and team resources, including but not limited to providing cross-coverage to other areas within Operations Support.
•Associate or Bachelor's Degree preferred.
•Minimum 3-5 years related experience in a corporate business administration role.
•Demonstrate working knowledge of business unit sales organizations and field sales operating practices.
•Proficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy.
•Salesforce.com case management experience advantageous.
•Ability to perform in-depth research and troubleshooting independently.
•Proven strong customer service, interpersonal, communication and problem-solving skills.
•Ability to understand, and interpret contract documents, T's & C's, procedures, or regulations.
•Ability to draft business correspondence and procedural documents.
•Ability to effectively present information and respond to contract-related questions from customers and other internal departments.
•Ability to work independently and with others to support strong team development.
•Be able to work effectively in an extremely fast-paced and high-volume transactions environment.
•Strong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution.
•Willingness and ability to accept and take on additional projects and responsibilities as requested.
•Ability to handle confidential material and information in an ethical and professional manner.
•Healthcare or medical device industry experience advantageous.
•Prior onoffboarding and vendor credentialing experience in a corporate environment a big plus.
•Drive for Results
•Teamwork / Collaboration
This is a Monday – Friday day shift contractor position. Schedule to be determined based on business needs and could change from time to time (within day shift core hours). Overtime work might be required occasionally based on workload.
Thanks and Regards,
Sr. Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3552 | Fax: 973.998.2599
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