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Business Analyst I
Ref No.: 18-27233
Location: Mountain View, California
Position Type:Contract
Start Date / End Date: 07/30/2018 to 07/29/2019
Job Summary:
Company: Artech Information Systems LLC
Position: Business Analyst I
Duration: 12 Months
Location: Mountain View, CA
Job Reference Code: 18-27233

Project Overview:
The Client Marketing Solutions (Client) Sales Analytics and Solutions team is responsible for developing and maintaining systems that enable sales to drive customer success for Client's small and medium business advertisers.

Overall Responsibilities:
This role will support and communicate with Sales regarding system issues. This function provides initial response to the user and then investigate the issue. Tickets in low to medium complexity can be resolved at this tier based on troubleshooting documents and initial analysis, while more complex tickets will have to be escalated to Tier2. In addition, this tier will document known issues, run operational reports, manage the queue, prioritization, bucketing of tickets, analyzing dismissal reasons, and monitoring the systems proactively, communicating with users/reps.

Top 3 daily responsibilities:
-Answering support ticket requests and communicate with internal customers daily
-Investigate root-cause of issues and find resolution through data analysis
-Triage and escalate system issues to engineering teams

Required Skills:
BA/BS degree in Computer Science, Information Systems, or engineering/math related
Strong analytical and communication skills
Experience in writing basic SQL queries
High attention to details and great organization skills
Experience in advanced data analysis using Excel or Google Sheets

Nice to Have Skills/Not Required:
Experience responding/resolving tickets or troubleshooting customer issues
Experience with CRM tools, sales / service applications
Knowledge of Google AdWords or other Digital Advertising tools
Ability to read code (Python/Javascript)

Madan Poovaiah
Manager - Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3519 | Fax: 973.998.2599
Email: | Website:
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About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check:
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