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Customer Support Representative I
Ref No.: 18-27223
Location: Urbandale, Iowa
Position Type:Contract
Start Date / End Date: 06/04/2018 to 06/03/2019
Job Title: Customer Support Representative I
Job ID: JDJP00016970
Location: Urbandale, IA-
Duration: 36 months contract to start with, will extend as needed

Position Title : Customer Support Representative I

Specific Position Requirements :
  • Support positions for a Technical Support Center.
  • Resumes cannot be more than 3 pages long.
  • Any candidates with resumes more than 3 pages will be rejected
Special considerations:
  • Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift, occasional holidays, and OT based on the needs of the business. Training will be on 1st shift and last approximately 10 weeks.
Primary responsibilities & duties:
  • The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to Client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system.
  • Technicians also create and maintain support tools/solutions available online.
Required Skills, Knowledge, & Relevant Work Experience:
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Strong computer and troubleshooting skills.
  • Ability to work off-shift hours and occasional holidays to support the business.
Desired Skills, Knowledge, & Relevant Work Experience:
  • Knowledge of agriculture customers.
  • Agriculture operations experience, including Precision Farming experience.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.

Thanks & Regards,
Abhipsa Pattnaik (Abhi)
Technical Recruiter
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Email: Abhipsa.Pattnaik | Website: