Ref No.: 18-24684
Location: San Jose, California
Start Date: 04/26/2018
JD
Job title: IVR tester
Location: San Jose, CA
Responsibilities:
  • Experience with Call flow,VUI Spec and Design diagrams is required.
  • Knowledge in DTMF/Speech testing of IVR.
  • Good Knowledge of CTI, Agent skills and Call Routings.
  • Must have knowledge in IVR reports and logs verifications.
  • Ensure the correctness and completeness of voice applications
  • Test applications by: reviewing existing and newly-submitted
  • tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary
  • Encouraging community involvement and collaboration in the
  • creation and use of the test suite.
  • Write comprehensive test plans and corresponding test cases
  • for basic components and features.
  • Find bugs and apply engineering rigor to reproduce and diagnose
  • those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively
  • Experience with testing multi-lingual voice applications is
  • preferred
  • Good working knowledge of one or more programming/scripting
  • languages is preferred