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Patient Access Specialist
Ref No.: 18-21377
Location: Gaithersburg, Maryland
Start Date / End Date: 06/19/2018 to 12/31/2018
DESCRIPTION:
Artech is currently seeking to add to the below position
 
Job Description:
Posting Title:  Patient Access Specialist
Job Id:              AZNJP00004370
Location:         Gaithersburg, MD
Duration:         6+ months
Job Description:
The Patient Access Specialist (PAS) will be an essential member of the client. This position will be responsible for addressing all cases including complex reimbursement issues, providing education and information relating to the utilization of available resources to support appropriate patient access to client therapies, including working patient cases that come through client program. This role will focus on identification of access issues and excellent and responsive support providing information and resources to address reimbursement access barriers and maintaining strong internal and external communications. 

Key Roles/ Responsibilities: 
  • Manage day to day activities of health care provider support requests and deliverables across multiple communication channels i.e. Phone, Fax, Chat, eMail, etc. 
  • Perform intake of cases and capture all relevant information in the Case Management system 
  • Ensure all support requested is captured within the Case Management system 
  • Ensure timely processing and resolution of cases 
  • Escalate cases appropriately to the Patient Access Associate team 
  • Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions 
  • Serve as a resource for Health Care Providers and patients and use regional reimbursement, distribution and payer policy expertise to provide solutions for complex patient access situations, working closely with the PAA team to appropriately escalate/resolve issues 
  • Communicate effectively with payers, third party administrators and other departments 
  • Perform in-depth research into patient’s insurance, prior authorization and appeal requests on behalf of the provider 
  • Educate offices on programs and referral process to ensure timely case processing 
 
Minimum Requirements: 
  • Associates Degree or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines 
  • Minimum 2 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules 
  • Coordination of patient access experience 
  • Expert knowledge of specialty products, reimbursement for medical and pharmacy benefits, patient access processes and patient assistance programs: operational policies and processes 
  • Proven track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals 
  • Experience with HIPAA policy, patient access data and analytics 
  • Must be able to support all hours of operations (Hours of operations are 8am-8pm ET) 
 
Preferred: 
  • Bachelor’s degree, or equivalent education in health sciences, managed healthcare, public policy, social work or related disciplines 
  • Minimum 3 years of healthcare/healthcare reimbursement experience; high level of proficiency in all aspects of reimbursement and access, i.e., benefit investigations, specialty pharmacy distribution, private and public payer reimbursement policies and procedures, regulatory and administrative rules 
  • Relevant biologics healthcare/ insurance experience 
  • Billing/ Coding background in buy and bill and Specialty Pharmacy markets 
Expected Competencies: 
  • Ability to drive projects and cases to completion, be self-directed, have excellent verbal and written communication skills 
  • Analytical thinking, problem solving and decision making 
  • Excellent customer service. Effective organizational management 
  • Proficient competency using Word, Excel and PowerPoint 
  • Ability to multitask and manage multiple parallel projects 
  • Business acumen; knowledgeable in current and possible future policies, practices, trends, technology and information affecting Access Services programs 
  • Work hours may vary depending on regional alignment to support Health Care Providers 
 
 
Please apply on our company website (www.artechinfo.com) with reference to job ID, or contact me at nisha.samuel@artechinfo.com / 973.967.3540
 
Nisha Samuel
Assistant Manager- Staffing

Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3540 | Fax: 973.998.2599
Email: Nisha.Samuel@artechinfo.com
| Website: www.artechinfo.com
 
About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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