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Senior Technical Support
Ref No.: 18-18786
Location: Louisville, Kentucky
Start Date / End Date: 04/09/2018 to 06/30/2018
Job Summary:
Company: Artech Information Systems
Job Title: Senior Service Desk Technical Support Analyst

Location: Louisville, KY 
Duration: 3 Months
Job ID: 6323-1

Job Description:

Level 1 service desk analyst role
  • Level one trouble shooting
  • Microsoft Office Suite
  • Customer service oriented
  • Call center experience
  • Accustomed to call center metrics
  • Will be taking 40-50 calls a day
  • VPN troubleshooting
  • Active directory understanding
  • Must be reliable – show up on time and every day
  • Two-week training
  • Don't send Geek Squad people
  • 2+ years of experience preferred
  • Office is open from 6:30 AM – 9:00 PM
  • Shifts will be 9:00-6:00, or 12:00-9:00 for temps
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision. Operates in a specified Senior Analyst role, within the Global Service Desk. Supports end users, diagnose report and resolve application problems.
Job Description:
  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
  • Participates in projects as assigned.

Thanks & Regards, 
Prithwiraj Chakraborty
Associate Recruiter
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.507.7548 | Fax: 973.998.2599
Email: | Website:
Artech is the #1 Largest Women-Owned IT Staffing Company in the US!
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