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Account Coordinator I
Ref No.: 18-14962
Location: Sunnyvale, California
Position Type:Contract
Experience Level: 3 Years
Start Date / End Date: 06/04/2018 to 05/31/2019
Job Summary:
Company: Artech Information Systems LLC
Position: Account Coordinator I
Duration: 12 Months
Location: Sunnyvale, CA
Job Reference Code: 18-14962

Job Description
Project Overview:
As a partner incentive operations support rep on the Client Cloud team, you'll address a variety of issues from partner account management to support. You will be expected to master Client Apps for Work’s products and our partner program policies and operations. You have strong customer service instincts, enjoy interacting with partners, customers, and internal stakeholders via phone and email, and a passion for Client products.

Overall Responsibilities:
Send updates of performance to various stakeholder teams
Track ongoing status against program timelines to ensure program launches, communications, etc. are made on time
Provide excellent, timely support to both internal and external stakeholders
Proactively seek resolutions to issues via communication to the appropriate stakeholders and creating or updating processes as needed

Top 3 Daily Responsibilities:
Manage day to day operations of a key Client Cloud Partner Program incentive
Ensure accurate reporting for each program and help clean up data or update reports when needed
Support the operations of making partner payments

Required Skills:
BA/BS degree in any field or 2+yrs equivalent practical experience
1 year of prior experience in a support environment
Proficiency with Salesforce.com (Must have)
Proficiency with G Suite (Must have)
Strong verbal and written communication skills and analytical skills
Strong attention to detail
Demonstrated ability to prioritize & manage multiple tasks efficiently
Strong sense of responsibility
Must be able to quickly adapt to change and deal with ambiguity

Nice to have Skills (not required):
Knowledge of SQL or desire to learn
1 year of prior support/analyst experience preferred, ideally in Enterprise software.

Madan Poovaiah
Manager - Staffing
Artech Information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Office: 973.967.3519 | Fax: 973.998.2599

Email: madan.pooviah@artechinfo.com | Website: www.artechinfo.com
LinkedIn: https://www.linkedin.com/in/madan-poovaiah-715ab43/

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About Artech Information Systems LLC
Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us! For more check: www.artechinfo.com
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