Previous Job
Backup Engineer    
Ref No.: 18-12929
Location: Dallas, Texas
Start Date / End Date: 03/06/2018 to 03/06/2019
Artech is currently seeking to add to the below position

Job Title: Backup Engineer    
Job ID: 18-10379
Location: Remote (Work From Home)
Duration:  12 Months (Possible Extension)
Note : Multiple Openings (5  open position )

This role is for an experienced backup administrator to provide Level 2/3 Steady State support for Client’s BaaS managed backup customers who use CommVault and eVault as their backup platforms.  The position leads the technical resolution of customer and client backup infrastructure problems after transition to steady state.  This is done through knowledge of backup platforms, storage devices and ability to troubleshoot complex issues.  The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed backup operations and, when necessary, to return systems to operational status.  The focus of this role is for a specific dedicated customer in the industrial sector and Level 2/3/SME support skills with CommVault and eVault are needed. Additional Level 2/3/SME skills in Backup Exec and Arch Serve would be beneficial also. The positions require the ability to develop solutions to stabilize customer environments.  The position needs basic know-how of local area network components to support problem resolutions. The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction.

Primary skill:
  • Previous experience in Technical Support and backup and recovery required
  • 3+ years working with backup and recovery applications including CommVault, eVault, Backup Exec, ArchServ
  • 3+ years of Linux/Unix Administration preferred
  • Preferred skills around Windows, Linux, AIX, Solaris OS, DB/2, Oracle, Exchange, and SQL
  • Applied knowledge of LAN network components
  • Experience with various forms of data storage
  • Understanding of basic infrastructure and network connectivity
  • Strong problem-solving and attention to detail.  Good analytical and troubleshooting skills
  • Ability to work independently as well as ability to collaborate across teams in support of complex global engagements.  Ability to collaborate with peers and across teams
  • Ability to learn new technologies
  • Self-motivated and passionate towards data protection and associated evolving technologies and industry standards
  • Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner
  • Must be comfortable multi-tasking and working under pressure
  • Highly skilled in verbal and written communication and comfortable interacting with people at all levels of customer organizations
  • Ability to communicate a negative situation in a professional controlled manner, including solutions to resolve
  • Ability to follow standards and practices
  • Receive and resolve technical escalations
  • Reviewing daily reports – prioritize and engage as appropriate to ensure delivery performance (i.e. SLA’s)
  • Work with other teams in coordinating technology refreshes across data centers with a continued vigilance to ensure minimal disruption to our customer
  • Participate with Project Management on new projects (i.e. Technology Refresh, Capacity, Dedicated Environments)
  • Assist Delivery team in managing customer escalations
Please apply on our company website ( with reference to job ID, or contact me at / 973.967.3462
Anurag Pal
Assistant Manager - Staffing​  
Artech Information Systems LLC 
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960 
Office: 973.967.3462 | Fax: 973.998.2599
Email: | Website:

About Artech Information Systems LLC
Artech is an employer-of-choice for over 5,800 consultants across the globe. We recruit top-notch talent for over 65 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us! 

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