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Desktop Support Technician VIP Support
Ref No.: 18-10698
Location: Indianapolis, Indiana
Start Date: 02/22/2018

Job title: Desktop Apple Mac support
Title: Desktop Support Technician VIP Support
Level of Support: L2+/L3
Location: Indianapolis, IN

Please Note: This is a VIP Support Position for the CEO. VIP Support Experience on Resume a must

Looking for a desktop support technician with strong MAC OSX support experience.
Provide Mac OSX computer desktop support; in accordance with established policies and procedures
· Maintain, analyse, and fix MAC computer systems, hardware, printers, and computer peripherals
· Coordinate hardware repairs with the appropriate vendors
· Provide support on a variety of software issues by identifying, researching, and resolving technical problems on MAC OSX.
· Resolve computer problems, and advise/implement appropriate action/solutions
· Communicate regularly and effectively with ticket submitters
· Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities