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Call Routing Engineer
Ref No.: 17-90826
Location: Lewisville, Texas
Position Type:Right to Hire
Start Date: 01/08/2018
Job Title: Call Routing Engineer
Work Location: Lewisville, TX
Length of Assignment: 6 Months
Client: A Big Financial Company
Position Type: Right to Hire

Special skills and experience:

• Experience with various carrier SIP services (IP Toll Free, Session Border Controllers and Session Management)
• Experience with vendor SIP solutions (e.g., Cisco, Avaya, Genesys)
• Experience with interoperability between SIP vendor solutions
• Experience with performance and monitoring tools (e.g., Empirix, WireShark and/or Endace)
• Should understand ICON/Infomart database schema
• Should be proficient in PL/SQL
• Should understand underlying ICON/Infomart data model
• Should have knowledge of Call Concentrator infrastructure and data
• Should be proficient in all Genesys real-time (CCPulse, Pulse and/or Advisor) and historical reporting
• Should be capable of troubleshooting complex issues with Genesys configuration/management layers, routing layer, Genesys SIP and NCQ platforms (GVP resource manager/media server) and historical reporting ICON/InfoMart;
• Java/JSP Development Skills
Additional Skills:
• IDMS Improved Call Routing - (e.g., completion of NCQ infrastructure build-out and end-to-end testing)
• TLS encryption for Data in Transit
• RRG/agent transfer integration for Treasury Services
• Praesto application and lab support
Skill Set:
SIP Services and Solutions.

Interested applicants can share their most updated resume at