Customer Service Specialist
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Customer Service Specialist
Ref No.: 17-84012
Location: San Diego, California
Position Type:Contract
Experience Level: 4 Years
Start Date / End Date: 10/23/2017 to 10/23/2018
The ideal candidate will be responsible for the following world wide contracts administration and adherence activities:
  • Manage & process HW (CSAs) & SW agreements (post execution)
  • Ensure alignment between agreements and transactional records
  • Create Billings: Software License Fees, Optional S/W, additional fees, etc.
  • New Customer Activations/De-activations
  • Link products to customers as defined in customers agreements, enabling ordering
  • Management of controlled products, will require hours outside normal working hours to support service global Customer Service groups
  • Customer Account Setups, changes and updates for all regional Customer Service teams
  • Compliance Activities: Support External and Internal SOX audit requirements, requires collaboration with various departments such as Finance, Tax, Legal, and Customer Service
  • Maintain regular interactions with several groups, including but not limited to, Legal, Contracts, Customer Service, Sales and Regional Offices around the globe.
Minimum Qualifications:
Bachelor's degree preferred with 1-3 years experience in Customer Service or Contracts Administration in the semiconductor industry Transactional experience in contracts, customer master creation or Oracle
Preferred Qualifications:
Additional skills in the following areas a plus:
  • Computer proficiency on PC, and all Microsoft applications, including but not limited to Excel, Word and PowerPoint
  • Ability to effectively and quickly adapt to new systems and processes as they are implemented and rolled out
  • Ability to assimilate information from various systems and sources to summary the situation and/or complete the task (s)
  • Strong multitasking abilities, while remaining calm under pressure
  • Excellent communication skills, both verbal and written form
  • Ability to effectively analyze situations, identify problems and solutions to the situation

Education:
Required: Bachelor's, Business Administration or equivalent experience