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Customer Service Representative
Ref No.: 17-78429
Location: Austin, Texas
Start Date: 09/19/2017
Job Title         : Customer Service Representative Client Line Bilingual
Job ID            : 17-78429
Location         : AUSTIN TX 78727
Duration         : 06 -12 Months
 
Job Description:
Bilingual English/Spanish Required.
Must be available for any shift from 7 am to 7 pm.
We are unable to accommodate schedule change requests during the first 90 days.
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.
Prior Medicaid experience preferred. Prior Call Center experience preferred."

Regards
Ankita Gupta
Assistant Manager - Staffing
Artech Information Systems LLC 
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960 
Office: 973.967.3408| Fax: 973.998.2599
Email: ankita.gupta@artechinfo.com | Website: www.artechinfo.com
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