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Business Analyst
Ref No.: 18-75299
Location: Sunnyvale, California
Position Type:Contract
Start Date: 10/10/2018
 Role: Business Analyst
Location: Sunnyvale, CA  
Duration: 5+ Months
  • Monitoring of scheduled jobs and perform recovery
  • Ticket monitoring for respective support area and communicate with customer for additional information and status update
  • Coordination with other NOC, support teams, L3 or service teams, Business and Partners for resolution of incidents and requests
  • Remedy queue monitoring, create and update tickets with resolution details, categorization
  • Work on resolution of tickets as per priority and perform requests, recovery, data fix etc.
  • Creation of new problem tickets, analysis of problems and suggesting solutions to L3 team for any system change for fix.
  • As appropriate, gather data and Client groundwork for Problem Resolution Team to resolve the underlying Problem
  • Provide on call support for CSOs
  • Perform system configuration and master data changes
  • Take part in planned or unplanned maintenance activities, Project go live
  • Perform internal SOX audit and compliance to SOX processes
  • Follow Adobe's incident management, change management, knowledge management and problem management processes
  • Attend project meetings, knowledge transition meeting and internal support meeting
  • Enterprise Platform & Solutions : SAP Customer Relationship Management (CRM) : Sales, Enterprise Platform & Solutions : SAP Customer Relationship Management (CRM) : Service