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SDM (Oracle )
Ref No.: 18-75059
Location: Milpitas, California
Position Type:Full Time/Contract
Start Date: 10/10/2018
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Role: Oracle Exadata SDM,
Type: Full time Position
Work Location: Lake Oswego OR & Pasadena CA
Job Description: Oracle Exadata SDM,

Primary responsibilities:
  1. Proactively review customer dashboard and address any open issues and ensure consistent messaging and appropriate escalation internally and within external partnerships
  2. Maintain appropriate account specific documentation
  3. Align with internal departments regarding platform enhancement and product issues or development requests
  4. Work directly with customers through phone, email, meetings to provide technical ownership of the coordination and management of the solution for each customer
  5. Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers
  6. Know and use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concern
  7. Provide detailed reviews of service disruptions, metrics as needed
  8. Take ownership of high priority situations and take appropriate technical escalation action as required
  9. Knowledge on related industry protocols. (SIP, HTTP/HTTPS, SSH, TELNET, UDP/TCP)
Skills and Experience:
  1. 6 to 8 years Overall Work exp.  Preferred graduate – BS
  2. Worked in Database Administration for Oracle 10g, 11g, & 12c stand-alone and RAC environments on Windows 2008 R2 & Windows 2012 with a good working knowledge of AIX\Linux.
  3. Oracle database software installation and software patching experience
  4. Must have in-depth knowledge of monitoring (Oracle Cloud Control), tuning and database design standards.
  5. Project management skills, ANSI SQL &PL\SQL Programming and a working knowledge of ETL operations a bonus.
  6. Knowledge of Oracle Golden Gate, Oracle Exadata architecture is highly recommended. Implementing Highly Available Goldengate with Data Guard on Exadata Database Machine is a plus.
  7. Knowledge of using RMAN with Netbackup or backing up to ZFS

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Satyam Nayak
Technical Recruiter
Phone: 408-418-5779 Ext- 325
Fax: 408-608-6088
IDC Technologies Inc.