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Title: Business Analyst
The Business Analyst will be responsible for providing reporting and analysis that will support important strategic business decisions. This includes building metrics and dashboards and making recommendations for any improvements.
DUTIES AND RESPONSIBILITIES:
Analyze problems and design process improvement solutions
Select, collect, and analyze data to find root causes of performance issues.
Assess process designs for gaps, non-value-added steps, and other impediments to efficient operation.
Summarize analysis to report on key improvement opportunities to use for future state solution design.
Designs and develops process improvement solutions.
Create process maps, SOPs, and other solution design documentation.
Create metrics to track benefits of improvement implementations.
Perform change management activities including developing and deliver training and communications to support transition of improvement project changes.
Maintain progress and provide visibility into project activities to complete deliverables on time.
Run huddles with project teams to communicate deadlines and identify issues and risks.
Maintain and communicate project plan progress, issues, and risks.
Report status and escalate issues to leadership.
35% Travel (to Rosemead, Ca to San Diego, Ca)
Functional knowledge of PMO methodologies.
Experience in the areas of business process review, business process improvement and re-engineering concepts and practices.
Experience with implementing improvements for a shared services organization.
Experience with process improvement methodologies, such as DMAIC.
CERTIFICATIONS AND/OR TECHNICAL REQUIREMENTS:
Word, PowerPoint, Excel, Visio and general computer knowledge.
Six Sigma certification preferred.
ABILITIES AND SKILLS:
Ability to analyze, design, and document business processes
Plan and manage work independently.
Produce clear and accurate outputs.
Ability to collaborate effectively with team members.
Self-starter, highly motivated personality
Ability to maintain effective relationships from Sr. Managers to staff level associates.
Ability to prepare accurate, effective, complete and easily understood written communication and reports.
Speaks and acts with complete honesty and trustworthiness.
Owns mistakes and promptly addresses them.
Promptly adjusts to new circumstances and modifies approach.
Demonstrates openness to changes and new ideas.
Demonstrates curiosity and actively seeks to learn and grow.
Proactively solicits feedback and acts on it.
Challenges status quo; identifies new approaches and spots untapped opportunities.
Identifies and demonstrates an understanding of the expectations of customers (internal and external).
Builds strong relationships with customers based on mutual success.
Anticipates and confronts issues and problems early-on.
Uses facts and selects approaches that will work and have the greatest impact. .
Demonstrates an understanding of the benefits of different mindsets and skills.
Proactively initiates connections with key stakeholders and team members. Responds to unexpected problems by encouraging dialogue; avoids volatile reactions and excessive criticism.
Communicates ideas clearly and persuasively, adapting style to the situation and audience.
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