Previous Job
CAD/PLM Support
Ref No.: 18-73753
Location: Raymond, Ohio
Position Type:Direct Placement
Start Date: 10/04/2018

CAD/PLM Support

Part of dynamic CAD support team responsible for supporting the design users and suppliers facing issues with CAD/PLM and related legacy systems. As one of our support engineers, you will be given every opportunity to use your knowledge and enthusiasm on every aspect of the support of CAD/PLM which includes:
· Technical Support
· User training
· CAD/PLM upgrade

Roles & responsibilities

· Troubleshoot and resolve technically complex support issues in CAD(CATIAV5) & PLM ( Enovia V5 VPM)
· Design user support forexternal suppliers
· Install CATIA V5\ VPM Navigator for design team.
· Maintain and update users and suppliers CATSettings.
· Occasional travel to do on-site installation and/or training.
· Developing and maintaining Documentation and Installation Procedures
· Develop technical documents, instructions, and training for designers and suppliers
· Create timelines and track progress of the reported issues.
· Responsible for testing and coordinating the software upgrades
· Preparing Reports/Audits/Presentations support activities
· Coordination with other internal departments for establishing supplier VPN tunnel and enabling them to connect PLM & CAD systems remotely.
· Recommending best practices for design users and supplier collaborations
· Troubleshooting supplier data transfer issues