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DelDOT Product Specialist 1 - Tolls
Ref No.: 18-73741
Location: Newark, Delaware
Start Date: 10/04/2018
 
Status New
Position # 577731
Position DelDOT Product Specialist 1 - Tolls
Region  Name State of Delaware- DelDOT
Worksite Address Newark, DE
Tenure 9+ Months
No. of Openings: 01 (INTERVIEW TYPE: Both Phone and In Person)
No. of submittals: OPEN










SKILL MATRIX:
Skill Required / Desired Amount of Experience Candidate Experience Last Used
General computer hardware Software troubleshooting and installation support - Microsoft Required 2 Years    
Prior troubleshooting experience with Microsoft Windows 7 Required 2 Years    
Prior troubleshooting experience with Microsoft Server 2008 and above Required 1 Year    
Prior Deskside support experience (not supporting over phone) Required 2 Years    
Prior experience supporting Office 2013 Required 2 Years    
Prior experience troubleshooting proprietary systems or unique hardware/peripherals Required 1 Year    
Prior support of Exchange Highly desired 1 Year    
Prior experience supporting tolls and traffic management systems Desired 1 Year    
Basic Network Background Desired 1 Year    
CCTV Systems Background Desired 1 Year    
Prior work with fiber optic cable Desired 6 Months    
Prior work with industrial DVR systems Desired 1 Year    
Prior customer service focus in a technical environment Required 1 Year    
Prior Linux/Unix OS Experience Desired 1 Year    
Prior experience with Server/Database Backup Software Desired 1 Year    
Prior experience writing/reading basic SQL code Desired 1 Year    
 
SHORT DESCRIPTION: This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware.
 
COMPLETE DESCRIPTION: The Product Specialist is the expert for a technical development or execution environment product or set of products.
 
The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.  Years of Relevant Experience: 1 to 2 years
 
Preferred Education: 4 year college degree or equivalent technical study.
 
Role Description:
Tolls support  position is responsible for day to day support of:
•Status and maintenance of all toll system hardware at all locations.
•Toll System Application installation, configuration, and maintenance at all locations.
•Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR's, monitors, and infrastructure.
•Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
•Monitors toll systems backups at all locations.
•E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
•Tolls Desktop installation, configuration, and repair at all locations.
•Tolls network management for all locations.
•Analytical and customer service skills.
•Communicate accurate and useful status updates.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken
 
This is a position that requires the ideal candidate to possess:
Ability to be creative and learn new, proprietary technologies
Work with specialized hardware and peripherals that require ingenuity
Function as a friendly face of customer service to the tolls representatives
Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)