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Network Operations Manager
Ref No.: 18-73513
Location: San Diego, California
Start Date: 10/04/2018
Operations Manager
Location: Scranton road, CA 92121

Job Description:

i. Excellent Communication
ii. Creation, analysis, escalation and transmission of critical reports providing time sensitive updates to customer organizations
iii. Manage deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software
iv. Oversee provision of end-user services, including help desk and technical support services.
v. Work with stakeholders to define business and systems requirements
Vi Project Management and Account Management Exp

Employee will be a key stakeholder with cross functional teams:

project will leverage the resource's abilities for approval of Customer level requirements that have an impact on the Senior Mgmt., Customer and/or Customer Service Department.
Responsible for communication and resolution of status, risks, conflicts to the Sr. Management team as well as the project team on a regularly scheduled basis.
Excellent open and proactive written and oral communication skills Ability to work in team-oriented environment. Ability to work in matrix managed environment Ability to influence and lead others (i.e. Project Manager and project teams) Proficient with Microsoft applications to include Project, Excel, Word and VISIO (i.e. Process documentation tool)
Proven analytical skills Strong Customer Service or Telesales orientation.
Knowledge of business process development and improvement Proven effective negotiation skills