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Telecom Admin
Ref No.: 18-72227
Location: Noida, Uttar Pradesh
Position Type:Full Time/Contract
Start Date / End Date: 10/01/2018 to 10/10/2018
 My Client is looking for Telecom Admin for Full Time Employment in Salt Lake City, UT

Position: Telecom Admin
Location: Salt Lake City, UT
Type: Full Time Employment
Salary: Negotiable

 
Job Description:
Nice Admin, Telecom dialer management, ACD Admin
• Minimum three years dialer management experience with preference towards InContact platform and NICE Systems
• Working knowledge of TCPA and FDCPA regulations
• Semi-advanced knowledge of telephony, IVR, and ACD routing
• Operational knowledge of contact center systems (Autodialer programming, reporting, and call recording systems)
• Extensive knowledge of Microsoft Excel for Data mining and reporting
• Attention to detail with ability to recognize and solve problems
• Excellent customer service skills.
 
• Should have Nice In contact Center experience
• Responsible for the day-to-day administration and monitoring associated with an advanced multichannel dialer system
• Responsible to create content and manage updates of prompts
• Responsible for updating scripts in in Contact Studio
• Ensures compliance with company policies and procedures along with state and federal regulations
• Proactively troubleshoot resolution of issues with the telephony platform and work as liaison to IT on behalf of business units
• Research, identify, and act as liaison with other business units for more effective calling, chat, email, and inbound campaigns
• Develop procedures to support business shareholders in a rapid growth situation
• Oversee dialer SDLC (System Development Life Cycle) process to track, test, and implement changes within telephony platform
• Create ad-hoc reports as needed
• Other duties as assigned
 
If you are interested, please do share with me your updated resume along with below details to complete your candidature for this role:
 
Full Name:
Contact:
Current Location:
Open to relocate:
Availability:
Work Authorization in USA:
Email Id:
Skype Id:
Rate/Salary Expectation:
SSN No.(Last 4 Digit):
 
2 Time slots for telephonic interview:
1 Availability
2 Availability