Previous Job
Previous
Field Engineer 3
Ref No.: 18-71936
Location: Colorado Springs, Colorado
Position Type:Contract
Start Date / End Date: 09/28/2018 to 12/30/2018
Work Hours: M-F, 8 AM – 5 PM with overtime
Driving Required: Yes, will be reimburse mileage
 
Questions and Answers MUST be on Top of Resume:
 
How many years of experience do you have with Server and mass storage Break / Fix?
 ·         How many years' experience do you have with laptop and desktop Break/Fix?
·         How many years do you have in Field Experience?
·         Do you have your A+ certificate?
·         What is your back up plan if you have vehicle problems?
 Key Responsibilities
 
  • Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the area.
  • Resolve clients' questions or problems in the areas of system configurations, product functionality and technical troubleshooting.
  • Serve as primary support liaison between company and customer.
  • Performs installs, moves, adds and changes as required
  • Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, storage-subsystems and drives
  • Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures a high level of customer satisfaction throughout the service delivery transaction.
  • Technical and Behavioral Skills
 
  • High school diploma or GED required
  • Background investigation and drug screen required
  • 2 or more years of experience in a field service support role deploying and supporting server and storage systems such as Dell, Client or IBM servers, Cisco networking, and Hitachi or EMC storage arrays.
  • Must have valid driver's license and reliable vehicle with appropriate insurance (required)
  • Ability to troubleshoot and repair enterprise-level software and hardware issues.  Excellent problem solving skills where problems may be complex or hard to diagnose.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
  • A+, Client, Cisco, Dell and EMC certifications are highly desired
  • Must be available for after-hours on-call rotation
  • Must be available for varying shifts on a rotating basis.
General Comments
How many years of experience do you have with Server and mass storage Break / Fix?