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Dynamics CRM
Ref No.: 18-69413
Location: Irvine, California
Start Date: 09/20/2018
 Seeking a highly motivated Senior Systems Analyst to join our Global CRM team of Solution Architects, Developers and Business Analyst and play an integral role in designing, building and implementing a state-of-the-art CRM solution in 40+ countries around the world.
 
Job Summary:
  • Designs, develops, implements, maintains and supports the Global CRM team. 
  • Defining application system requirements to solve complex business problems and writes new application programs of moderate to significant complexity and scope.
  • Maintains and modifies existing applications programs.
  • Follows customer's chosen applications development standards and methodologies.
  • Works primarily on an independent basis within the guidelines given for delivery of technical work assignments. 
  • Converting specifications and procedures of significant complexity into application and program solutions.
  • Writes and communicates moderately complex program specifications.
Responsibilities:
Systems Analysis and Design:
  • Able to design dynamics CRM solution as per MS recommended guidelines and specifications.
  • Independently analyse business problems and operational data from one or more sources to formulate solutions of moderate to significant complexity. Responsible for identifying various technical/application alternatives and clearly defining user specifications.  
  • Analysis typically includes design of new programs or new CRM configurations of moderate to significant complexity and complex changes to existing programs.   May involve design outside of subject matter expertise.
  • Actively looks for opportunities to develop new ideas to positively impact existing methods, services, or products. 
  • Target performance improvements while analyzing systems and processes.
  • Understands, analyzes, and document cost/benefit analysis where appropriate.
  • Relies on others only for specific application knowledge or non-primary platform/application issues.  
  • Creative in delivering value and carefully researched alternatives and system solutions to address customer/user requests.
  • Resolves technical issues, analyses and develops solutions for Global CRM and application programs outside primary application knowledge.
  • Performs efficient and effective analysis and complete task level activities, which may include development of recommendations, process design changes, system specifications, and business analysis cases from the analysis performed. 
  • Initiates and leads design reviews for own projects.
  • Directs interaction with application users, change requestors, and/or user/departmental middle management.  
  • Works directly with functional department liaisons for key application area(s) to understand current processes and methodologies and work towards implementing efficiencies and where feasible, improving the current processes or system.