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Telecom Admin
Ref No.: 18-69217
Location: Salt Lake City, Utah
Position Type:Full Time/Contract
Experience Level: 8 Years
Start Date: 09/20/2018
 Nice Admin, Telecom dialer management, ACD Admin
• Minimum three years dialer management experience with preference towards InContact platform and NICE Systems
• Working knowledge of TCPA and FDCPA regulations
• Semi-advanced knowledge of telephony, IVR, and ACD routing
• Operational knowledge of contact center systems (Autodialer programming, reporting, and call recording systems)
• Extensive knowledge of Microsoft Excel for Data mining and reporting
• Attention to detail with ability to recognize and solve problems
• Excellent customer service skills.