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IT Application support Analyst
Ref No.: 18-67743
Location: Auburn Hills, Michigan
Position Type:Contract
Start Date: 09/14/2018
  • 24x7x365 application incident support responding and resolving issues submitted through the ticketing system
  • Restructuring applications to improve stability
  • Application changes to support software upgrades
  • Application migrations to new hardware
  • Daily application monitoring for availability
  • SLA management through SLA reviews with supplier partners
  • Change controls within the application portfolio.
  • Review application changes for permanent fixes; ensure completion of root causes analysis, application improvements, and MIPS reductions.