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VOIP Tier 4 Test Engineer
Ref No.: 18-64976
Location: Middletown, New Jersey
Position Type:Contract
Start Date: 09/05/2018
Title: VOIP Tier 4 Test Engineer
Location: Middletown, NJ


Required Skills/Experience:
  • 5 years of testing and field support experience in various VoIP and/or Mobility products and technologies
  • Strong Tier 4 problem and troubleshooting/diagnosis and resolution experience.
  • Extensive knowledge/experience with various protocols/architectures (SIP, H.323, IMS, T.38) wrt implementation, interworking, troubleshooting, and support
  • Hands-on operational and engineering experience with key VoIP and/or Mobility network element platforms: Cisco/Juniper (Routers, Switches, WLAN infrastructure), VoIP Gateways, Sonus Gateways and Soft switches, ACME SIP proxy, BroadSoft Application Servers, Avaya PBX, Edgemarc, Devices (Samsung, Apple, Sonim, NEC, Blackberry, etc), Ericcson and/or Alcatel Client IMS platforms
  • Experience with VoIP and/or Mobility Solutions with extensive knowledge of Dial Plans, Call Features and Media Resources
  • Working knowledge/experience of IP networking (v4 and v6), IP networking protocols, NATing, ACLs, SSL/TLS, VLANs and Routing protocols in the troubleshooting and support realms.
  • Unix skills and knowledge of OpenStack and relevant protocols for virtual services design like HTML, XML, Java, Python is a plus.
  • Experience with gathering, analyzing, and troubleshooting complex customer/network (VoIP and/or Mobility) sessions at the packet level, using tools such as Wireshark, Agilent, Tektronix, Netscope.
  • Strong communications skills – required for working directly with vendors, customers, and manage/direct outage bridges.
  • Understand and able to configure voice gateways with registrar server and troubleshoot connectivity issues
  • Proven experience and success with voice over LAN, WAN and QOS design and implementation.
  • Issue management and tracking (good project management and record keeping skills)
  • Prior Telecom BVOIP service delivery (Test and Turn) experience is a plus
  • Knowledge of quality/bug tracking systems (i.e. Quality Center, TMATS) and testing processes
  • Testing and field support after hours may be needed
  • Deep understanding of the SIP protocol and IETF/ITUT standards in support of VoIP services.  Examples: RFCs 3261, 3262, 3264, 4566, etc.
 
Required Skills/Experience:
 
  • 5 years of testing and field support experience in various VoIP and/or Mobility products and technologies
  • Strong Tier 4 problem and troubleshooting/diagnosis and resolution experience.
  • Extensive knowledge/experience with various protocols/architectures (SIP, H.323, IMS, T.38) wrt implementation, interworking, troubleshooting, and support
  • Hands-on operational and engineering experience with key VoIP and/or Mobility network element platforms: Cisco/Juniper (Routers, Switches, WLAN infrastructure), VoIP Gateways, Sonus Gateways and Soft switches, ACME SIP proxy, BroadSoft Application Servers, Avaya PBX, Edgemarc, Devices (Samsung, Apple, Sonim, NEC, Blackberry, etc), Ericcson and/or Alcatel Client IMS platforms
  • Experience with VoIP and/or Mobility Solutions with extensive knowledge of Dial Plans, Call Features and Media Resources
  • Working knowledge/experience of IP networking (v4 and v6), IP networking protocols, NATing, ACLs, SSL/TLS, VLANs and Routing protocols in the troubleshooting and support realms.
  • Unix skills and knowledge of OpenStack and relevant protocols for virtual services design like HTML, XML, Java, Python is a plus.
  • Experience with gathering, analyzing, and troubleshooting complex customer/network (VoIP and/or Mobility) sessions at the packet level, using tools such as Wireshark, Agilent, Tektronix, Netscope.
  • Strong communications skills – required for working directly with vendors, customers, and manage/direct outage bridges.
  • Understand and able to configure voice gateways with registrar server and troubleshoot connectivity issues
  • Proven experience and success with voice over LAN, WAN and QOS design and implementation.
  • Issue management and tracking (good project management and record keeping skills)
  • Prior Telecom BVOIP service delivery (Test and Turn) experience is a plus
  • Knowledge of quality/bug tracking systems (i.e. Quality Center, TMATS) and testing processes
  • Testing and field support after hours may be needed
  • Deep understanding of the SIP protocol and IETF/ITUT standards in support of VoIP services.  Examples: RFCs 3261, 3262, 3264, 4566, etc.