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Service Now Developer
Ref No.: 18-64953
Location: Pleasanton, California
Position Type:Full Time/Contract
Start Date: 09/05/2018
Role: Service Now Developer
Location: Pleasanton CA
Fulltime/ Permanent Employment

Technical/Functional Skills
• Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
• Bachelor's degree is highly desired. Equivalent combination of education and experience may be substituted in lieu of degree
• Experience with implementing multiple ServiceNow Service Portals across different domains in a large enterprise
• Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
• Understanding of ITIL v3 and its components.
• Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, JQuery
• Relational database expertise in relation to an enterprise software system (Oracle, Microsoft SQL, MySQL, etc.)
• Expertise in Web technologies (Web Services – SOAP/REST, XML, HTML, CSS, HTTP, etc)
• Expertise in developing across clients – Desktops, Mobile Apps etc
• Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture
• Strong analytical, problem solving, organizational and planning skills.
• Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
• End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
• Ability to multitask and manage time effectively amongst multiple priorities.
• Ability to communicate to all levels of end users, customers, service designers and Management staff.
• Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
• Demonstrated writing skills for creating job aids, functional, design and configuration specifications

Roles & Responsibilities:
• Strong and effective communication skills
• Gather and analyze the requirements provided by client
• Implement, enhance, develop and integrate ServiceNow platform, Service Catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
• Provide day to day operational support and maintenance including planned maintenance outages.
• Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
• Conduct unit testing and install new modules, releases and version upgrades.
• Actively manages the life-cycle of the platform.
• Monitor and fine tune application to achieve optimum performance levels.
• Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
• Provide expert level consulting to primary support team (e.g act as a Tier-2/3 support for Service Portal and Service Catalog)
• Proactively develop and maintain technical knowledge in a specialized area, remaining up-to-date on current trends and best practices.
• Create and maintain technical documentation regarding development processes, best practice guidelines and other related artifacts (e.g. templates, etc.)
• Implement, enhance and integrate ServiceNow platform, service catalog and Service Portal per business requirements in a highly collaborative, inclusive and tolerant environment.
• Complete development, configuration and workflow administration to support business processes on the platform.
• Provide day to day operational support and maintenance including planned maintenance outages.
• Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
• Conduct unit testing and install new modules, releases and version upgrades.