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Deskside Support
Ref No.: 18-64512
Location: Vista, California
Start Date: 09/04/2018
 Technical Skills:
  • Server/ Client Operating System, Registry editing, Remote desktop troubleshooting. Escalated complex incidents / requests, MDM, BYOD, Inventory Management, Asset Tracking, IMACD, Desk Side Support, Printer setup, Thin client setup,  Remedial Maintenance – HW B/F, Reimage, Hands and Eye Support
  • Strong Asset Management skills
  • All desktop Applications MS Office, Outlook, Internet Explorer, AntiVirus, Encryption software, etc
  • Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
  • Hand & Feet support for Data Center like Rack mounting, cabling, power supply. L1.5 troubleshooting of network/voice equipment's, troubleshooting Print/DHCP issues and basic knowledge on Citrix & Avaya Infrastructure
  • Backup Tape Rotation/Management
Process Skills:
  • Manage and co-ordinate with third party contractors and Vendors for server support
  • Asset Management
  • Use of Ticketing tool
  • Queue Management
  • Knowledgebase
  • Email Etiquette
Behavioral Skills:
  • Effective Business Communication
  • Attitude to feedback/willing to learn
  • Positive attitude to change
  • Team Player