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ITSM/ServiceNow Functional(Raleigh, NC)
Ref No.: 18-61638
Location: Raleigh, North Carolina
Position Type:Contract
Start Date: 08/23/2018

ITSM/ServiceNow Functional
Raleigh NC
12 Months

· Minimum IT experience required is 6 – 9 years out of which at least 4 – 5 years in ITIL® process functional consulting domain or at least 5 – 8 years ITIL® Process owner/manager experience
· Hands-on work experience on at least one Service Management tools like BMC Remedy, BMC Remedy force, ServiceNow, HPSM or any other equivalent industry standard ITSM tool
· Strong oral and written communication skills with the ability to communicate technical information in non-technical language
· Proven people management skills for 8 – 10 people team
· Excellent English communication skills, both written and verbal, including business writing skills
· Experience of performance data analysis of ITIL® processes
· ITIL Intermediate is a must, ITIL Expert is preferred.
· ServiceNow Admin certification is preferred but not a must
· Ability to work with all levels of client and internal resources
· Ability to organize, delegate, and leverage resources to accomplish objectives
· Supervisory skills and the ability to leverage support from other parts of the organization
· Organizational and time management skills