Previous Job
Networking Manager
Ref No.: 18-59958
Location: Redmond, Washington
Position Type:Full Time/Contract
Start Date: 08/17/2018
Desirable Tech Skills 1. ITIL Certification
2. CCNA Certification
3. CCNP Certification
Allocate ,Monitor and Priotize work 1.PID and ticket Assignment
2.Queue monitoring
3.Work Prioritization
4.SLA monitoring
5.Monitor pending Peer review MOPs/RFCs and follow up with Vertical leads
Handling Escalations 1.Handling customer escalations
2.Email monitoring for any issues/escalations
Process compliance Monitoring 1.Process compliance monitoring (MOP & Ticket hygiene)
2.Process compliance monitoring for deliverables (KO meeting, WW, RFC/CAB representation, etc )
Roster & Leave Management 1.Shift roster preparation
2.Leave management
Service Reviews 1.Preparation of  SDR, MBR, QBR, Service reviews
2.Presentation  of SDR, MBR, QBR, Service reviews
Training 1.GNS induction session program to new joinees
2.Plan technical and process trainings
Analysis 1.FMEA - Risk assessment
2.Volume analysis and resource planning across shifts
3.Scope validation and service catalogue update
4.Post mortem analysis on defects/outages and work on action plan
5.Analyze MOP/RFC rejections
Team Management 1.Conduct team meetings and publish MOM
2.Resource mentoring and career progression
3.Performance management (Appraisal, Reward & Recognition)
SIP Participation 1.Provide inputs to  service improvements/automation opportunities
Meetings & Synergies 1.Publish daily and weekly reports to vertical leads
2.Synergies with other support groups (MSG, DCS, D&E, GNS PrM, MOC)
3.Coordination with DPM,OPM,TPM and MCIO support teams on deployment projects
4.Daily Sync up meetings with onsite/offshore
5.Partner with MSFT in strategic initiatives
6.Attending daily scrum calls
7.Weekly sync up meetings with MSFT Vertical leads
Work with Automation Team 1.Provide necessary inputs to the Automation Team based on requirements
2.Coordinate with Automation team in case of any challenges during development
3.Assist the Automation team in testing
4.Ensure that Engineers are using the Automated Scripts and tools once completed
5. Work with Automation team to incorporate any process changes in tools