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Technical Project Manager- (Networking Background)
Ref No.: 18-59157
Location: Redmond, Washington
Start Date: 08/15/2018
Title: Technical Project Manager- (Networking Background)
Location: Redmond, WA
Duration: Full time /Permanent
Job Description:
Desirable Tech Skills
ITIL Certification
• CCNA Certification
• CCNP Certification
• Allocate ,Monitor and Priotize work
• PID and ticket Assignment
• Queue monitoring
• Work Prioritization
• SLA monitoring
• Monitor pending Peer review MOPs/RFCs and follow up with Vertical leads
Handling Escalations
• Handling customer escalations
• Email monitoring for any issues/escalations
• Process complaince Monitoring
• Process compliance monitoring (MOP & Ticket hygiene)
• Process compliance monitoring for deliverables (KO meeting,WW, RFC/CAB representation, etc )
• Roster & Leave Management
• Shift roster preparation
• Leave management
• Service Reviews
• Preparation of SDR, MBR, QBR, Service reviews
• Presentation of SDR, MBR, QBR, Service reviews
• Training
• GNS induction session program to new joinees
• Plan technical and process trainings
• Analysis
• FMEA - Risk assessment
• Volume analysis and resource planning across shifts
• Scope validation and service catalogue update
• Post mortem analysis on defects/outages and work on action plan
• Analyze MOP/RFC rejections
• Team Management
• Conduct team meetings and publish MOM
• Resource mentoring and career progression
• Performance management (Appraisal, Reward & Recognition)
• SIP Participation
• Provide inputs to service improvements/automation opportunities
• Meetings & Synergies
• Publish daily and weekly reports to vertical leads
• Synergies with other support groups (MSG, DCS, D&E, GNS PrM, MOC)
• Coordination with DPM,OPM,TPM and MCIO support teams on deployment projects
• Daily Sync up meetings with onsite/offshore
• Partner with MSFT in strategic initiatives
• Attending daily scrum calls
• Weekly sync up meetings with MSFT Vertical leads
• Work with Automation Team
• Provide necessary inputs to the Automation Team based on requirements
• Coordinate with Automation team in case of any challenges during development
• Assist the Automation team in testing
• Ensure that Engineers are using the Automated Scripts and tools once completed
• Work with Automation team to incorporate any process changes in tools