Ref No.: 18-58972
Location: San Jose, California
Position Type:Contract
Start Date: 08/15/2018
· Experience in project management activities/ PM Tools, ticketing tools like Remedy
· Experience working with ticketing software and knowledge of standard support methods and procedures.
· Prioritize queue with SLA standards.
· To organize work, problem solve, and multi-task.
· Provide excellent customer service in a fast paced environment.
· Perform other projects and duties as assigned.
· Assist clients over conference call on the computer.
· Exposure of metrics and data collection