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Contact Center Agent
Ref No.: 18-58831
Location: Jacksonville, Florida
Position Type:Full Time/Contract
Experience Level: 7 Years
Start Date: 08/15/2018
 
Contact Center IT support personnel act as a liaison between the Contact Center Agents and Technical Support team to address availability issues. The roles of support personnel will be multifaceted (Incident Management, Problem Management, Availability Management and Change Management). For Application related issues, support personnel will work with Production Management L1/L2 and Application Development L3 team to resolve the issue. Desktop Support will be engaged for issues relating to CAP, Citrix, VDI. Network Support Team and Supplier (Third-Party) support teams will be engaged based on the issue.