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Service Desk
Ref No.: 18-58767
Location: Lucknow, Uttar Pradesh
Start Date: 08/14/2018
Key skills required for the job are:
·         TIS Service Desk-L2 (Mandatory)
·         Experience in Service Desk required
·         Flexible to work between 7 AM to 7 PM EST
·         Will be required to take Phone calls
·         Will be required to connect remotely to customer s computer to solve issues
·         As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independatly and suggest/ implement services improvements plans. Should be able to identify and highlight scope of automation to lead or Manager
Minimum work experience:1 - 3 Years