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Quality Assurance
Ref No.: 18-57511
Location: Wilmington, Delaware
Position Type:Contract
Experience Level: 9 Years
Start Date: 08/10/2018
3+ years of testing or quality assurance experience

1. Knowledge and understanding of full suite of Contact Center technologies in a converged network environment with an emphasis on Genesys or other CTI and Call Routing platforms preferably in a 3. Knowledge and understanding of telephony: IVR application testing and quality assurance
4. Write and execute test cases based on product specifications to ensure quality of the customer experience for IVR applications
5. Report and track Defects to closure

a. Experience in writing and executing test scripts
b. Experience in CIM platforms