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Senior Testing Consultant
Ref No.: 18-57498
Location: Wilmington, DE, Delaware
Position Type:Contract
Experience Level: 9 Years
Start Date: 08/10/2018
7+ years of testing or quality assurance experience

1. Knowledge and understanding of full suite of Contact Center technologies in a converged network environment with an emphasis on Genesys or other CTI and Call Routing platforms preferably in a large financial services environment
2. NICE Call Recording experience preferred
3. Knowledge and understanding of telephony: IVR application testing and quality assurance
4. Define a Test plan , Strategy , Write and execute test cases based on product specifications to ensure quality of the customer experience for IVR applications
5. Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system
6. Experience with Hammer preferred

a. Experience in writing test plans and strategy
b. Co-ordinates with multiple teams