Previous Job
Oracle Service Cloud Developer
Ref No.: 18-57481
Location: Plano, TX, Texas
Position Type:Full Time/Contract
Experience Level: 11 Years
Start Date: 08/10/2018
Required Skill:
  • At least 8 – 10+ years IT experience including 4-5 years in Oracle Service Cloud.
  • Extensive working experience in Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Mngt, Rules, UI customization, Analytics, Custom Objects, ROQL
  • Knowledge of .Net, php, JavaScript, HTML, CSS, Relational DB like MS SQL is a must.
  • Experience Oracle RightNow Customer Portal Development, Widget customizations and Add-In Development
  • Should be Oracle Service Cloud Trained / Certified with understanding of Oracle Service Cloud architecture
  • Responsible for the functional specification, technical design, implementation and support of Service Cloud Solutions
  • Experience in Interface Development and CRM Integrations including usability, accessibility testing and validation
  • Provide guidance and industry best practices around Service Cloud solutions including product configuration, administration of price book, proposal development, and related elements.
  • Architecting/Pre-sales experience on overall Oracle CX products (Oracle Sales Cloud, Service Cloud, Marketing Cloud, CPQ)

Preferred Skill:
  • Relevant experience in Field Service and Policy Automation is big plus
  • Certifications in other Oracle CX suit.
  • Have proven track record of architecting complex Oracle Service Cloud solutions
  • Manage project delivery across portfolios and industries
  • Manage multi-location, multi-service line teams
  • Impart training to junior team members on key Oracle CX technology areas
  • Bid management, estimation of effort for system configuration, integration and implementation