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Production Support Analyst
Ref No.: 18-56525
Location: Cincinnati, Ohio
Position Type:Full Time/Contract
Start Date: 08/07/2018
Job Title: Production Support Analyst
Location: Cincinnati, OH
Duration: Full time /Permanent
Technical/Functional Skills
  • Windows 7,10
  • Tempus Point Of Sale
  • Production Support
Roles & Responsibilities:
  • Ownership/Accountability - Solid follow through on outstanding incidents - managing, tracking, reporting, closing (for incidents within their scope)
  • Judgement – ability to make good decisions on when to engage Level 3, Incident Manager or otherwise escalate
  • Application Support Experience - needs a solid track record in application support and/or help desk
  • Customer Service Skills – Ability to interact with a broad audience of users, technical resources with a strong service orientation
  • Communication Skills - Ability to effectively communicate verbally with end users, business leads and technical resources.
  • Troubleshooting Skills – Ability to ask correct questions and in scenarios where user workstation/PED are not visible
  • Understands Business Setting – has a good understanding of impact on business, exercises good judgement in interaction with facilities
  • Quick Learner
  • Flexibility to deal with changing priorities
  • Prioritization Skills – ability prioritize incidents
  • Other technical skills: WIN7 and WIN10
  • Payment processing application experience is a plus
  • Generic Managerial Skills: Effective in cc ordination, Good communication
  • Education: Bachelor/ Master